Frequently Asked Questions
This section has some quetions with answers that you may have about our products, materials, and installation. Don't hesitate to call us at (888) 312-7424 if you have a quetion we have not answered here.

General
Do you make everything?
Can I take the system with me when I move?
What are your closet systems made from?
What materials do you use in your closet systems?
Do you make everything?
Yes. The major components are machined at our facility in Tigard, Oregon. Hardware comes from various vendors with mostly European heritage.
Can I take the system with me when I move?
Yes. Twenty five years ago when we engineered our products, we focused on the closet systems to be a life companion. Hence the naming of the company Closets To Go.
What are your closet systems made from?
We use 3/4" melamine as our building material. This thickness gives a material that is very light for its strength.
We use a Oregon supplier – Roseburg Forest Products.
What materials do you use in your closet systems?
We use ¾” melamine. The board comes from Roseburg Forest Products in Oregon.
Installation
What is the installation procedure?
How much time should I allow for installing my closet system?
What tools will I need for the installation?
What is the installation procedure?
Review our easy to read, step-by-step installation procedures on our Installation Page. We also have a video of an installation on the Home Page.
How much time should I allow for installing my closet system?
A typical reach-in closet may take about half of a day. A walk-in closet may take a full day to the entire weekend depending on the number of sections and components of your system. See our installation guide for specifics.
What tools will I need for the installation?
You will need the following tools:
Drill motor with a phillips bit
Tape measure
Level
Phillips head screwdriver
If you need to remove an existing shelf and pole you will also need:
Prybar
Hammer
Spackeling
Spackeling knife
Paint
Painting tools
Design
Do you save the online designs?
We save your designs for one year.
Are RTF(raised panel look) drawer fronts available?
Yes, they are available as an upgrade.
Ordering System
How do I place an order?
To purchase a closet system you have designed with the online design program, simply click on the “Step 4: Purchase System” button in the upper left corner of the design area.
If you are utilizing our turn-key service, either by an In-Home design consultation, or have obtained a design when you visited our showroom, give your designer a call and they will help you with placing your order.
Do I need to become a member to place an order?
Yes. Our file system requires you to become a member. Membership is free and we keep all of your information private.
Website
I can not find what I want on your website.
Try going to the bottom of the Home Page and click on the category you are looking for. You can also try the Search Box located in the top right hand section of most pages. Lastly, contact us via the Contact Page by email or give us a call.
I can not get the design program to load.
Your computer may not have the minimum system requirements to run our design program. Go to the bottom of the Design Page and click on the compatibility test. Try a different computer if you do not meet the test.