Frequently Asked Questions

Yes. The major components are machined at our facility in Tigard, Oregon. Hardware comes from various vendors with mostly European heritage.

Yes. Twenty five years ago when we engineered our products, we focused on the closet systems to be a life companion. Hence the naming of the company Closets To Go.

We use 3/4" melamine as our building material. This thickness gives a material that is very light for its strength.

We use a Oregon supplier – Roseburg Forest Products.

We use ¾” melamine. The board comes from Roseburg Forest Products in Oregon.

Review our easy to read, step-by-step installation procedures on our Installation Page. We also have a video of an installation on the Home Page.

A typical reach-in closet may take about half of a day. A walk-in closet may take a full day to the entire weekend depending on the number of sections and components of your system. See our installation guide for specifics.

You will need the following tools:
Drill motor with a phillips bit
Tape measure
Level
Phillips head screwdriver

If you need to remove an existing shelf and pole you will also need:
Prybar
Hammer
Spackeling
Spackeling knife
Paint
Painting tools

We save your designs for one year.

Yes, they are available as an upgrade.

To purchase a closet system you have designed with the online design program, simply click on the “Step 4: Purchase System” button in the upper left corner of the design area.

If you are utilizing our turn-key service, either by an In-Home design consultation, or have obtained a design when you visited our showroom, give your designer a call and they will help you with placing your order.

Yes. Our file system requires you to become a member. Membership is free and we keep all of your information private.

Try going to the bottom of the Home Page and click on the category you are looking for.  You can also try the Search Box located in the top right hand section of most pages.  Lastly, contact us via the Contact Page by email or give us a call.

Your computer may not have the minimum system requirements to run our design program. Go to the bottom of the Design Page and click on the compatibility test. Try a different computer if you do not meet the test.